Term of Use

Term of Use 

Ο The user / visitor is required to read the terms of use before registering at the electrocontact.gr online store, hereinafter referred to as "e-shop" for the company KON / NOS ANTONIADIS MEPE, hereinafter referred to as briefly "the Company". The user / visitor is deemed to have fully accepted the Terms of Use as they apply at all times when using the e-shop services. The Company has the right to unilaterally modify these terms and conditions of transactions made through the e-shop in accordance with its needs and policies. The company undertakes to inform users / visitors of any modifications and any changes through the e-shop website. Customers of the e-shop are those who register with the   "REGISTRATION" option or who place an order without becoming a member. 

The customer can place orders in the e-shop, as long as he / she has registered on the e-shop login page. The Client registers a FORM by filling in the required details of the registration form and can now log in as a Member by "Login" with his / her Username and Password. 

USER'S OBLIGATIONS 

The e-shop user / visitor is required to: 

  1. Do not use the network of the online store electrocontact.gr to conduct acts that may result in criminal prosecution or the initiation of any civil or administrative proceedings against electrocontact.gr for acts that are indicative but not exclusive to Criminal Code, Special Criminal Laws, Telecommunication Laws, Legislation for the Protection of Personal Data as well as the relevant provisions or directives of the European Union or National Commission Telecommunications hole, the Privacy Authority and any other Public or Administrative Authority and Service.
  2. Do not infringe any form of Third Party Copyright.
  3. OBSERVED TO ADHERE TO CURRENT RULES AND TERMS OF ELECTRONIC STORE electrocontact.gr AND ALSO TO THE CURRENT RULES PRIVACY OF USERS OR / AND GUEST OF website automatically.
  4. Provide complete and correct registration information that is recorded during registration and for which information is available.
  5. Update his Registration Information so that it corresponds to his true current personal information. In the event that an inaccuracy in the Client's registration is found, the company has the right to immediately deactivate the Client's account.
  6. To keep secrets and not to disclose to third parties his / her username, password (username, password) at electrocontact.gr services. It is also obliged to immediately notify the online store by email at info@contact.com.gr, for any unauthorized use of its password and password.
  7. Confirm that he is logged out of his account at the end of each session.
  8. Correctly provide Payment and Delivery Details for orders placed. 

2. PERSONAL DATA 

2.1 General

The company under the name KON / NOS ANTONIADIS MEPE is the person responsible for the processing of the personal data of the registered user / visitor and is responsible for the processing of the data on the website www.electrocontact.gr  as well as on the company's computer system.

In order for the visitor / registered user to complete their orders at www.electrocontact.gr , it is necessary to process the personal data he / she provides when registering or completing the online order submission form.

The processing of personal data is necessary for the improvement of the company's services and for the proper execution of the order.

The user / visitor of the Website guarantees the truthfulness and authenticity of the personal data he / she submits to the Company and the right to submit them.

2.2 Purpose of processing and updating the user

 KON / NOS ANTONIADIS LTD informs the visitor / registered user and he acknowledges that he is aware of the following:

 a) Processing of Personal Data

 KON / NOS ANTONIADIS LTD will process the personal data of the visitor / registered user as stated by him / her when registering or completing the online order submission form in order to complete the order through of our online store. Only if the visitor / registered user has given his / her consent to the KON / NOS ANTONIADIS LTD will be able to process his / her personal data for the purpose of sending promotional messages.

b) Online Orders

The user or prospective customer has the opportunity to complete their online order in two ways: 

1) As guest

2) As a registered user

in both cases the personal data is collected and maintained in the company's computer system until it is requested to be deleted. The customer has the right to modify or correct his / her data by logging into his / her account with the login information he / she has stated when registering or emailing the company.

In order to complete any transaction through our online store and send the order, it is requested:

  • the full name
  • the billing address of the order
  • the shipping address of the order if it is different from the billing
  • the number of a contact phone
  • the email address of the user (email)
  • invoice details in case of invoice

Credit and debit card details are not stored inside the company during the order but are stored directly in a secure environment of the partner company that has cleared the transaction.

The company will in no way ask the user for data such as ID number or details not mentioned above.

In the event of an order being delivered to a third party, the user has full responsibility for the information and full consent of the third party (recipient of the order) for the disclosure of his / her personal data to the company KON / NOS ANTONIADIS SA for the sole purpose of delivering to him the relevant products.

The purpose of the processing of personal data is to execute and complete the order, to communicate with the customer / customer and to send information on the order execution stages, any clarifications regarding the order and to inform the inventory. The user / customer is informed that the provision of the above mandatory personal data is necessary and is a prerequisite for the proper execution and delivery of the order. This does not require the consent of the user / client for such processing.

Every user / customer using the online store www.electrocontact.gr is informed that his / her personal data regarding the receipt, execution and delivery of the order as well as inquiries regarding product purchases of KON / NOS ANTONIADIS MEPE, and orders at www.electrocontact.gr  will be processed for the purpose of serving users / customers both by KON / NOS ANTONIADIS LTD employees and by third parties as part of the execution of an order. Third parties are called carriers and couriers.

No further processing or transmission of user / customer data will be performed by KON / NOS ANTONIADIS MEPE and the online shop www.electrocontact.gr  unless it has obtained the prior consent of the users or if required by Law or competent supervisory or judicial authority.

c) Treatments requiring consent 

c.1) In order to send informative and promotional messages to the registered user by KON / NOS ANTONIADIS MEPE and www.electrocontact.gr  the user must have given his prior consent.

The purpose of this processing of the registered user data is to send KON / NOS ANTONIADIS MEPE commercial promotional messages to the user, to provide special offers and discounts and to update new products at www.electrocontact.gr 

You may withdraw this consent at any time and may not receive such communication by sending your request via email to sales@electrocontact.gr

c.2) KON / NOS ANTONIADIS LTD informs the user / customer that he / she can process his / her personal data and conduct research to improve its services to users / customers. As part of this process, KON / NOS ANTONIADIS LTD has the right to record their needs, to take the necessary actions to promote the appropriate products. In order for customers / subscribers to receive personalized offers and updates based on their purchases at the online store www.electrocontact.gr  they must consent to an automated processing analysis of consumer behavior, and in particular of the following data generated by user / client transactions:

  • Products you have purchased in our online store
  • Frequency of visits to our online store
  • Products you put in the basket
  • Order history

The purpose of this specific process is to optimize the shopping experience of the registered customers, their personal reward, the communication of products and services tailored to the needs of the customer base of KON / NOS ANTONIADIS MEP registered customers / customers of personalized offers and updates directly related to them, as well as the invitation to participate, whether rewarded or not, in surveys for the design of the KON / NOS ANTONIADIS MEPE website for evaluation the market trends and to evaluate the products and services based on purchases he has made. 

The visitor / registered customer is informed that his personal data may be processed by KON / NOS ANTONIADIS LTD, even without his consent in case of fulfillment of his legal obligations, such as when data are requested by the tax and banking authorities in the context of audits or the competent supervisory and judicial authorities. 

d) Data recipients  

For the data necessary to serve each of the above processing purposes and within the remit of each recipient, the recipients of the registered user / client data are:

  • The competent officials of KON / NOS ANTONIADIS MEPE
  • The tax and banking authorities in case of control
  • Couriers and transportation companies

e) Data subject rights 

Every registered user / customer has the right as provided for in the General Regulation on the Protection of Personal Data 679/2016 EU. and in particular Articles 12 to 23 thereof and national law:

  • the right to information and access to data processed by KON / NOS ANTONIADIS LTD.
  • the right to correct or delete part or all of personal data
  • the right to restrict the processing of his personal data

He can exercise his rights by submitting a request to sales@electrocontact.gr

In case of exercising any of the above mentioned rights of the registered user / client, KON / NOS ANTONIADIS LTD. will take all possible measures to satisfy the request within 30 days of its submission.

 f) Personal Data Retention Time 

 The visitor / client data is maintained by KON / NOS ANTONIADIS LTD until the visitor / client requests their deletion. Any processing of his data based on his consent until he declares his consent to be withdrawn.

  g) Special Category Data

 KON / NOS ANTONIADIS LTD does not collect or require the disclosure of sensitive personal data.

  h) Cookies

 The Company informs users that it uses cookies technology while navigating and browsing the online store and accessing certain services. The use of cookies is solely intended to collect data for statistical purposes and to improve the services provided. All personal information collected when using this technology is protected in accordance with the provisions of the current legislation. If the user / visitor does not wish to use the cookies, he / she cannot continue browsing the online store electrocontact.gr

INTELLECTUAL AND INDUSTRIAL PROPERTY

Intellectual property is acquired without any formulation and without the need for a clause prohibiting its infringement. The Website and its Content are the intellectual and industrial property of the Company and are subject to the protection of the relevant provisions of Greek, Community and international law. The Content of the Website includes all trademarks, insignia, patents, brands, texts, images, graphics, drawings, photographs, programs, information material of any form, data, software, unless otherwise stated for specific rights of third parties.

It should be noted that according to Law 2121/1993 (as amended and in force today), the Berne Convention (ratified by Law 100/1975) and the relevant provisions on the protection of intellectual property on the Internet, it is expressly prohibited any form of copying, modifying, interfering, transferring, distributing, reselling, renting, republishing, reproducing, relaying in electronic or mechanical form, storing, printing, creating derivative work, downloading or misleading the public about any the real body of Website Content. The products, services, branding, trademarks or trademarks of third parties appearing on the Company's Website are the intellectual and industrial property of third parties who also bear the responsibility.

The trademarks, logos, insignia displayed on the Website and the representations of persons or places or things that form part of its Content are the property of the Company or third parties. Their use is strictly prohibited without the prior written permission of the Company, unless otherwise provided in the applicable terms of use. The Content of the Website is not and shall in no way be construed as granting any express or implied license or right of use of any Trademark displayed on the Website without the written permission of the Company or third parties who may own the Trademarks displayed therein.

RATES &  COSTS OF SHIPPING / PAYMENT

The Company reserves the right to unilaterally change its product prices and other charges as long as it informs users of this change through its website. The change does not capture the orders that have already been placed. The prices of the products are the same in all their sales channels (online store, physical store) except for the products that are described in the online store as "Web Offer" and the offer price is valid only for e-shop orders. The cost of shipping the product is borne by the customer, except for the products offered, provided this is explicitly stated on the relevant page. The user / customer is informed about shipping costs and shipping methods from the home page https://electrocontact.gr/shipping-methods or at the time of ordering. Payment of the products upon receipt of the order (cash on delivery) imposes an additional burden on the customer, who is informed at the time of ordering. The billing can also be found on the https://electrocontact.gr/payment-methods page, which contains the payment methods. 

Product returns

Customer has the right to return and replace products within 14 calendar days and to withdraw from their purchase agreement, after prior consultation with the online store, subject to the conditions set out on the home page https://electrocontact.gr/returns and if the product is accompanied by all the necessary documents that prove the transaction and is in the condition, received by the customer, complete and without damage with all his documents.

Return Terms

  • The products should be in their original packaging exactly as you received them.
  • Their outer and inner packaging should be flawless.
  • The delivery date of the products must not exceed 14 calendar days.
  • The product you are returning will be accompanied by the appropriate invoice and purchase invoice.
  • In all cases, there is a defect in the product or an agreed quality is missing and is not otherwise provided by the manufacturer's warranty.
  • Any return should have been previously consulted with our company.
  • In cases where our company undertakes the shipping charge for the return of products, they will only be accepted when they are shipped by courier.

REFUND EXEMPTIONS

Excluded from the right to return products which are not provided by the relevant law, such as products ordered at the request of the customer with an exact model number (P / N), products that have been cut to the dimensions requested by the customer (cables, resistors) etc.) as well as batteries.

PRODUCT GUARANTEE

Should the product you purchased from our company stop operating within the time period specified by the manufacturer you can contact us by email (sales@electrocontact.gr) for instructions. The product can be shipped to our office at the expense of the consumer or you can deliver it to our office, provided that the product is accompanied by a copy of the purchase document (in case you have lost it you can contact the our accounting office to send you a copy of it). Once we receive the product, it may be preceded by a review by our service and then sent to the manufacturer / supplier for repair or replacement. If provided, the replacement process can take from 2 days up to 30 calendar days. The company strives and promises for your best and fastest service.

Please pay particular attention to the warranty period before purchasing the product because it varies from manufacturer to manufacturer but also because of the nature of the products we sell if warranted, products sold by our company and designated as  accessories and non-finished appliances  are not covered by a warranty unless the manufacturer sets a time limit as a guarantee.